Login. Then the whole nightmare begins: seller with really bad attitude and negligence in handling the transaction; customer service which only sent you the "copy n paste" useless response; an utterly useless Protection Scheme which charges user extra yet provides zero protection.....bottom line is: I have never encountered such inefficient online platform from my decades of online shopping experience. Hobbies & Games. Listings . I've been Carousell for more than 6 years. Unreliable and ridiculous customer service, Counterfeits free to roam freely while genuine sellers got their Authentic watches postings removed, No longer the user friendly platform to sell off your used items. My complain is there is no way I could review this Seller as he won't accept my offer, therefore he could run away with murder! Reached out to their CEO Lucas and Sui Rui but they seem to agree with such behavior and policy. Follow @ thepitbull. Verified. Very Responsive. Join the 28 people who’ve already contributed. Carousell ranks 311th among Marketplace sites. Register. Fashion. WTH! Fashion. Register. Super frustrating and disappointing. Listings . As a new user, the site doesn't provide any safety tips to protect yourself. Follow. Verified. Suddenly suspending people's accounts means less consumer protection. Register. Instead they’re now turning it into a platform whereby who pays more gets more views and rank higher in the listings!They used to provide free “bumps” whereby you can bump your listings up for free but now everything is about money. Then contacted me again to inform that the legs were not the colour that I wanted and asked if I mind about it. Three words to sum up Carousel 'Peace of mind' and money can't buy that. They did not bother. Sell. Gee Garcia @wolverinex. Fashion. © 2021 Trustpilot, Inc. All rights reserved. I KNW SOME MAY DISAGREE BUT THATS MY OPINION. Guess what. When you report an incident through their messaging system nothing happens. Carousell used to be my fave selling app before. Reviews. The organisation has changed for the worse and if you look around, my experience is not anything new. Others. Hobbies & Games. She went quiet after that. Cars & Property. i use carousell quite often but not anymore, especially after my recent experience with them. They bother with your claims only if you act angry and write rudely to them but not when you ask nicely for over a month for updates from their team. I made a police report and reported to Carousell. Instead they’re now turning it into a platform whereby who pays more gets more views and rank higher in the listings!They used to provide free “bumps” whereby you can bump your listings up for free but now everything is about money. WTH! Pay money. Most buyers offer deals and cancel. Buy and sell on Carousell for free. For years I can see many Noob Factory Rolex, Fake Tags and Fake Omega Seamasters for sale and could never be brought down. Items. Reviews. 78 Followers . Worse part was that the buyer had a history of other scams and has since been baiting good reviews to cover it up. AND HIT RATE OF SELLING IS LOW. Seller insisted that it was engineered marble even it's so obviously that it's not! So had to wait for another week for it to arrive. There's a delay in the shipment from seller's supplier but seller failed to inform me until I pmed her. If they had bothered to do that, they could see that the seller has cheated me. Buy and sell on Carousell for free. Cars & Property. Find other buyers and customers reviews about De Nur Annie Raf's listings on Carousell Malaysia. Sell. Items. Even if I were, the other account too was suspended (I checked and saw that the account was no longer searchable), how would the other person settle any transaction without access to their account?3. I've been Carousell for more than 6 years. Buy and sell on Carousell for free. Find other buyers and customers reviews about Gee Garcia's listings on Carousell Philippines. Listings. Seller has broken Carousell act which selling counterfiet goods.. but nothing they can do to protect you!! Everything is public and some of his older buyers even came to me to give me sympathy. There were scratches and finger prints everywhere on the top part. Sell. I bought a tv console from a seller on a preorder basis. Carousell used to be my fave selling app before. The guideline are uncleared. No big deal, just need a pair of used pantyhose … Mobiles & Electronics. Follow. Others. Listings . Carousell could have disabled new chats or new listings, but to outright suspend an account leaves users no way to communicate when they have already paid deposit! I want to give Carousell 0 stars. Reviews. One tip for new Carousell users to avoid getting scammed or stood up is to read sellers or buyers’ reviews left by other users whom they have transacted with. Had I already paid the deposit before account suspension, I would have lost that money and had no way to communicate with seller. 2. Listings . Hobbies & Games. I will never never use Carousell again and hope people seriously think deeper before stepping into this hopeless blackhole. Mobiles & Electronics. Follow @ tys66. Stay away from this site. Home & Living. Seller contacted me that the item has arrived in Sg and even said she had arranged for delivery on the same day in the evening around 8 pm. If i can give minus star ..I would ...I bought an branded road bike and found out the bike is fake after i bring it to a authorized dealer for a service .Customer service cant do anything and worst ever...they dont even block or barred the seller.. .. seller can delete all the conversations on the chat room after few weeks.Carousell cant protect you !!! He also violated alot of user guidelines by swearing at others and being toxic in his reviews. Very Responsive. You can use, but at your own risk. Customer service was lying to me and saying they have to prevent any new selling in the community. Items. Follow. Find other buyers and customers reviews about thepitbull's listings on Carousell Philippines. Cars & Property. What to promote your listing? Buying and selling more effectively. Home & Living. I was in the middle of negotiating a deal, and it was only pure luck that I decided to pay a seller deposit the next day as he replied quite late at night. Everything is public and some of his older buyers even came to me to give me sympathy. This review function was recently added and it really helps in deciding if you should go ahead with the transaction. Mobiles & Electronics. Find other buyers and customers reviews about Nomer Gaming's listings on Carousell Philippines. I contacted the customer service and it was Andry who contacted me. Register. Others. If I could rate negative stars I would. i was scammed before on Carousell, now they have the Carousell Protection which promised to protect the buyers. Had only good things to say but this incident has changed my view completely on how this Apps is running and non existing customer service they provided. My account was suddenly suspended as Carousell suspected me of having a second account which has unresolved transactions. Sir Zairi @sirzairi. It wasn't engineered marble and it was dark brown. Not Responsive. Having no choice, I said okay. Items. We reported them but what did they do? 1. Made full payment and an offer on the app at least 3 days before. Jobs & Services. Buy and sell on Carousell for free. I don't recommend using the app or supporting their site. Angie @angiebells. Sell. Home & Living. Overview Carousell has a consumer rating of 1.56 stars from 73 reviews indicating that most customers are generally dissatisfied with their purchases. Others. Reviews. Even if I were, the other account too was suspended (I checked and saw that the account was no longer searchable), how would the other person settle any transaction without access to their account?3. Very Responsive. Your experience matters. Worse part was that the buyer had a history of other scams and has since been baiting good reviews to cover it up. Immediately after that, they suddenly sent my emails to the escalation team. Find other buyers and customers reviews about dzhyr's listings on Carousell Malaysia. And also I couldn't write in to Carousell to tell how bad this Andry is by lying and not answering questions and now the Seller is back on the listing. Cars & Property. He also violated alot of user guidelines by swearing at others and being toxic in his reviews. I only have one account, had never heard of the other account but am somehow banned because of their suspicion despite lack of any proof. Then contacted me again to inform that the legs were not the colour that I wanted and asked if I mind about it. Mobiles & Electronics. Others. Cars & Property. Had I already paid the deposit before account suspension, I would have lost that money and had no way to communicate with seller. Login. Others. Follow @ raquelfider99. I also told her that I wanted dark grey. Listings. I have witnessed scores of scammers on Carousel. 5.0 (4) Quezon City ∙ Joined 6m 5d. Hobbies & Games. Many buyers on Carousell even make friends with sellers through shared hobbies and common interests. © 2021 Trustpilot A/S. Find other buyers and customers reviews about pietrinkets's listings on Carousell Singapore. First, let me explain further what the bad experience is. Find other buyers and customers reviews about happybuy1888's listings on Carousell Singapore. Jobs & Services. Shame that they get paid when they don't even help or care about their customers. What to bump your listing? Mobiles & Electronics. The guideline are uncleared. I don't recommend using the app or supporting their site. Sell. Only the latest review will count in the company's TrustScore. Buy and sell on Carousell for free. I brought all of this up to the support team but they just pretended like nothing happened. Took them 1 months to of emailing back and forth just for them to tell me they can't do anything about it. I was told zillion times on how hopeless and unreliable is Carousell but I have to buy a particular products which is only available here, most unfortunately. Cars & Property. Ewan ko sa news users nila, SOBRANG BABARAT. Really bad quality item, receive a storage bag with a broken zip, they never reply to emails, worst products and service ever, don’t buy from this seller is a waste of money. Stay away from this site. I was expecting Carousell to investigate my case but all they said was that they couldn't do anything and even hoped that I could understand them! Seller did not accept offer despite reminders. Cars & Property. You’re encouraged to provide an accurate representation of your transactional experience. Nomer Gaming @nomergaming. Follow. Fashion. Cheapskate platform, everyone tries to Low ball you. My complain is there is no way I could review this Seller as he won't accept my offer, therefore he could run away with murder! I even gave the pictures and a video of the item but still they didn't bother to do anything! Register. Not a user friendly platform. Hobbies & Games. For me it's not a good app. I want to give Carousell 0 stars. For years I can see many Noob Factory Rolex, Fake Tags and Fake Omega Seamasters for sale and could never be brought down. It was clearly marble-like laminate! Carousel Simply the Best . Reviews help build trust within the Carousell community. Not trustworthy and safe at all. Scammers' haven, with lip service from Carousell admin when lodging complaint and worse, email correspondences are auto replied with standard statements. Follow @ pietrinkets. Sell. Hobbies & Games. Jobs & Services. Verified. Not Responsive. So who's going to understand me, the one who was clearly cheated?!!! Such a lousy system running by bunch of incompetent monkeys. I was expecting Carousell to investigate my case but all they said was that they couldn't do anything and even hoped that I could understand them! I reported to Carousell yesterday, 21/1/21, about a seller who has cheated me by selling a tv console that's different from her listing. I was on Carousel for less than an hour trying to by some rare merchandise for a film I love. They wouldn't even remove his false review on my seller page and would always avoid the subject when I emailed them about it. 217 Followers . You can use, but at your own risk. Items. Reviews. Refused to provide any evidence against my claims. If you come across an item which you think should not be sold on Carousell, do not hesitate to report it to us so that it can be reviewed and removed if needed. Reviews. Home & Living. Invited her to come to my place to see for herself. Register. 5.0 (4) Taguig ∙ Joined 1y 7m. If I could rate negative stars I would. It wasn't engineered marble and it was dark brown. Shame that they get paid when they don't even help or care about their customers. Find other buyers and customers reviews about raquelfider99's listings on Carousell Philippines. Home & Living. We reported them but what did they do? I bought a tv console from a seller on a preorder basis. After some online searching it turns out this is somewhat common in Hong Kong.What was ridiculous was the fact that customer service asked me to handle the unresolved transaction before my account would be reinstated.1. Cars & Property. Login. I made a police report and reported to Carousell. Sell. So I contacted seller and even showed her the pictures. Only to find out that I’m no longer allowed to use my account despite the fact that I’ve done nothing wrong. Verified. 100% recommend Liz and her team, ... As a buyer I would certainly recommend them. Fashion. I also told her that I wanted dark grey. The support team basically does not care whatsoever about your plight. Login. Such a bad example to teach your users and also terrible to take advantage of your users politeness like that. Cars & Property. I don't know how the hell carousell works. Seller insisted that it was engineered marble even it's so obviously that it's not! AND HIT RATE OF SELLING IS LOW. So come 8 pm but no delivery. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Mobiles & Electronics. Verified. Follow. Cars & Property. Very Responsive. Verified. The sellers are people just like you and I. You’ll get to buy from real people, so shopping on Carousell is much more personable and fun! Hobbies & Games. Login. Others. Fashion. Items. Then I met with another disappointment. WTH! Listings . 5.0 (46) Lubok China ∙ Joined 4y 8m. Reached out to Carousell CS support, the CS team informed me that all they can do is issue a warning. Fashion. Being a consumer, there's no protection at all. Buy and sell on Carousell for free. Verified. Register . So I told her that I would report the matter to Carousell. Login. Understand that brand tagging are not allowed, food products like Herbalife shake not allowed but I still see many listing with tagging when reported to support team they said acceptable in line with their guidelines but removed my listing with I did tagging, The worst selling platform I ever experience. My account got suspended for no reason. Only the latest review will count in the company's TrustScore. Seller has broken Carousell act which selling counterfiet goods.. but nothing they can do to protect you!! She cancelled on the actual day when i was already on my way down. Very Responsive. The organisation has changed for the worse and if you look around, my experience is not anything new. And when I emailed them to ask why they just ignored my queries and copy pasted the guidelines to me back. So who's going to understand me, the one who was clearly cheated?!!! I'm considering to delete my account soon. Stay away from them as they're biased, lacks knowledge for their customer and products. My account got suspended for no reason. Consumers complaining about Carousell most frequently mention customer service and fake app problems. My experience is not a one off. NA HALOS 70% KUNG TUMAWAD. Carousell's Review Policy; Adding photos to your reviews Reviews are important trust signals for buyers before they make a purchase. 5.0 (3) Manila ∙ Joined 4y 7m. 5.0 (8) Nilai ∙ Joined 4y 10m. Buy and sell on Carousell for free. i use carousell quite often but not anymore, especially after my recent experience with them. We’re introducing photos in reviews—buyers can now add photos to reviews and help other Carousellers with their purchase! Reached out to their CEO Lucas and Sui Rui but they seem to agree with such behavior and policy. Listings . Items. Then I forget my password and do some wrong sign ins while having to take captcha tests which I must of gotten wrong at some point. Miraculously, the next day the seller account was blocked and I've got a reply from the seller after a week that he's sorry and ran out of stock and refunding my money. So I told her that I would report the matter to Carousell. Guess what? You should educate your buyers that once they made an offer, they should live up to it because thats how the app works. Pay money.Who on earth who wants to sell off their used items will pay to sell them off? 28 Reviews. Jobs & Services. Others. Hence serious sellers, i recommend other platforms like Q10 or lazada who handles such disputes with much more fairness and understanding. Login. Others. They suspended our accounts instead.. Until today I haven't done anything wrong other than reporting those asswipes. I KNW SOME MAY DISAGREE BUT THATS MY OPINION. Do your due diligence - Do your research and homework, read an item's description, ask questions and request for photos to ensure an item you are getting is as you have expected. Login. Cars & Property. Immediately after that, they suddenly sent my emails to the escalation team. Buy and sell on Carousell for free. Refused to provide any evidence against my claims. What to promote your listing? And also I couldn't write in to Carousell to tell how bad this Andry is by lying and not answering questions and now the Seller is back on the listing. Items. NA HALOS 70% KUNG TUMAWAD. They also instant banned my account shortly after for ridiculous reasons even though I had not violated any guidelines. Mobiles & Electronics. We were trying to bring down those scalpers who are trying to sell graphic cards, CPUs at higher price. 5.0 (95) Petaling Jaya ∙ Joined 5y 3m. Seller did not accept offer despite reminders. Buy and sell on Carousell for free. I bought Chanel earrings that turned out to be fake. Contacted seller to ask about it and she said item to be delivered to her place first!
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