Check the rules and book your COVID-19 test. What happens if I've paid extra for seating or baggage? We’ve also applied a 6-month extension to any current vouchers. This isn't always possible but we'll provide you with a close alternative where we can. If you have an eVoucher you can find details on how to redeem it here. Vouchers can be used as payment, or part payment, for a future booking. If I used Avios points to pay for part of my booking, will I be able to get a voucher? Date changes must be made, or vouchers requested before check-in closes, 6. Still missing is the option to cancel and refund flights simply because you want to even if ticket condition permit doing so. Find out about all of our enhanced cleaning measures. If you made your booking before 3 March 2020, please see information on changing or cancelling your booking. A seating credit will be included in the value of your Future Travel Voucher. Yes. Eligibility to either “change” or “cancel your booking (in exchange for a voucher)”, using our book with confidence commitment, is available for all bookings made after 3 March 2020 for any travel dates from 1 January 2021 to 30 April 2022. The BA cancellations include journeys between Heathrow and Italy, France, Austria, Belgium, Germany, Ireland and Switzerland - plus New York's JFK. Malaysia Airlines is now the only airline offering direct flights between London and KL. If you’d like to use your Future Travel voucher, please contact us so we can assist you with your booking. When you’re ready to make a new booking, our book with confidence commitment is here to give you peace of mind. What happens if the UK Government apply a new quarantine procedure for returning to the UK after I have booked my holiday? You can check the status of your flight below or with our app. You will receive your voucher by email within seven days of your application. We will cancel your booking on your behalf and email you a voucher to the value of your booking, valid until 30 April 2023. Will travel vouchers that have already been redeemed be eligible for travel up until 30 April 2023 if you want to change your booking again? British Airways flights out of Washington Dulles International Airport in Virginia, Orlando International Airport in Florida, and Newark Liberty International Airport in New Jersey, … If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. Yes, these are included. EasyJet has said it will be grounding some flights, mainly to and from Italy, from 13 March to 31 March. Somehow, the airline had determined that we had been a no-show for our outbound flights. Where a booking has been made through a travel agent and seating has been booked directly with BA, when the new booking is made with the travel agent, you or your travel agent can contact BA to apply the seating credit to the new booking. The voucher can be used on any British Airways marketed route with a BA flight number. Now, British Airways has announced it will no longer be serving certain long-haul, direct routes in its summer 2021 schedule. To use your British Airways Holidays voucher, please see instructions on your voucher confirmation email. You can apply for a refund if we’re unable to provide your meal choice or you’re unhappy with an alternative seat selection. Can you use a voucher to book codeshare or partner airline flights? I’ve already cancelled my flight. If you’re not able to make the change yourself on Manage My Booking, please contact us. For example, British Airways has cancelled its Kuala Lumpur flights permanently. If you are departing from the UK, please check the latest travel advice and entry rules on the FCDO website. … Yes, these are included. If you are entering the UK, please check the latest travel advice and entry rules on the FCDO website. You can check the status of your flight and the latest travel news before you leave for the airport. British Airways has cancelled all flights to and from Italy until at least April 4 due to the lock-down of the entirety of Italy. We know how important it is for you to have flexibility. We’ll issue vouchers in the same currency as your original payment. Whenever possible we will contact you by email or SMS to let you know of any changes before your departure. Booked direct via our contact centres, ba.com or trade outlets. You can claim a voucher to the value of your booking, valid for travel until 30 April 2023, if: Vouchers can be used as payment, or part payment, for a future booking. You will receive your voucher by email within seven days of your application. Can my voucher be converted to a cash refund if my original flight is subsequently cancelled? If you booked via a travel agent, please contact them directly to discuss your booking. British Airways has cancelled flights between the UK and parts of Europe and the US. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. However we will honour the date at which you submitted your voucher application. 6. British Airways announced Saturday that flights to Cairo were being canceled for seven days "as a precaution to allow for further assessment." Or even cancel it completely. By using ba.com you agree to the use of cookies. Food and drink is available on flights. We have been working hard to make changes for anyone with additional needs. The new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return), See voucher information for further details. 4. British Airways has not announced which flights are cancelled, but are getting in touch with anyone affected. The airline announced that pilots would strike on 9, 10 and 27 September. IMPORTANT: Please do not amend or cancel your booking in Manage My Booking - we will do this on your behalf. Why you can trust Sky News British Airways and Ryanair have cancelled hundreds of flights between the UK and parts of Europe and the US due to the coronavirus outbreak. Please be aware that some airports/countries now mandate that you wear face masks so make sure you check your destination airport and country guidelines before you travel, so you can arrive prepared. British Airways flights cancelled as coronavirus risk upped to 'very high' - holiday chaos BRITISH AIRWAYS has cancelled multiple flights as coronavirus continues … The vouchers are non-transferable but we recognise that some of the original customers may no longer be able to travel - so we ask that the new booking contains at least one of the travellers from the original booking. For bookings made on or after 3 March 2020, for journeys that are due to have been completed by 30 April 2022, you can: You can change the dates and destination of your booking without incurring a change fee, although you will need to pay any difference in price. Will the voucher have any new booking restrictions? See voucher information for further details. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. Avios can only be credited to the credit card holder who made the original payment, who must be a member of the British Airways Executive Club. The virus initially broke out in Wuhan, however, it has since spread … Our eVouchers offer a quick and simple way of paying for flights on ba.com. Fortunately for us, there are some technically savvy people who read miles and points blogs and a Head For Points reader (Antonio) has provided us with a workaround which ‘forces’ the British Airways website to offer a refund option where a flight has been canceled by the airline. 1. This seating credit has to be used towards a seating purchase when you make a new booking. You can request a full refund for a British Airways Holidays booking if one of the following applies – your flight has been cancelled, your accommodation has been closed, there are UK government rules that prevent non-essential travel or you are required to quarantine in a designated hotel on your return to the UK. Voucher can be used as payment, or part payment, for a future booking. No, if you have completed the voucher application form, there is no further action required. This supersedes all previous notice periods and is only available for travel dates up to up to 31 March 2021. “Our focus is on keeping crucial air links open — transporting vital goods and ensuring people who are permitted to travel can continue to do so safely,” a spokesperson said in an emailed statement. Flights to mainland China have been suspended until April 18. British Airways has cancelled flights to a number of destinations affected by the Foreign & Commonwealth Office (FCO) advice. This offer cannot be applied against bookings where a voucher or cash refund has been previously requested, You booked prior to 3 March 2020 for travel due to have started by 28 February 2021, You booked from 3 March 2020 onwards for travel due to be completed by 30 April 2022. Baggage purchases will be refunded and will not be credited with a voucher. British Airways is one of the Largest Airline in United Kingdom. We also do our best to transfer seat choices over to rebooked flights. EU261 is clear that the right to re-routing is not dependent on whether a particular airline flies to the original destination. 7. The airline is currently waiving its change fees for passengers who want to rebook their flights a later date. American Airlines 2. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided. Use this form to log in to your account or to create an account for the British Airways executive club. Almost globally the demand for flights has fallen as a result of coronavirus. The amount paid for your original non-changeable hotel and/or experience reservation will be forfeited.i. Call volumes are extremely high at the moment due to the unprecedented circumstances so please bear with us if it takes some time for us to help with your booking. Our book with confidence commitment means you have the option to change your booking date and destination. The value of any non-changeable hotel and/or experience products is excluded from the voucher credit. To make a “date change only” to a British Airways Holidays booking please call our contact centre. JetBlue 7. You can check the status of your flight and the latest travel news before you leave for the airport. You can find out more about our food service and special meals here. 5. The new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). British Airways has cancelled all flights to and from Italy until at least April 4 due to the lock-down of the entirety of Italy. Your new trip booked using a voucher must be fully completed by 30 April 2023 (departure and return). We will not be able to issue a voucher for a flight that has been cancelled. Delta Airlines Our book with confidence commitment means you have the option to change your booking date and destination or even cancel it completely. Yes, the voucher can also be put towards a new British Airways Holidays purchase. You have a number of options available to you: If you have a Future Travel Voucher and you’re ready to use it, please call our contact centre and quote your voucher code so we can assist with your booking. Less than three weeks' notice will be accepted if new UK government rules are introduced within this time that prevent your trip or require you to quarantine in a designated hotel on your return. Head to the airport ahead of your original departure time if your flight is delayed. Please contact us if you need to speak to us directly. You can rebook your flight to an alternative date via, If you’d like to rebook the destination of your flight, please, If you’d like to claim a full refund, please either complete. The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel-only reservations) or British Airways flight only booking. 2. Find the right way to get in touch on our. This offer is only available for bookings made directly through ba.com or offline via one of our Contact Centres, where one or more flights has been cancelled by British Airways. You will be asked to remove your mask for any passport checks, but you'll be advised when to do so by our colleagues. What bookings are eligible for a voucher? If there is a difference in price from the original booking, any increase is payable by you at the time of re-booking and any decrease is refundable with a voucher. The announcement came as … To “cancel your booking and exchange for a voucher”, which enables the flexibility to change your whole booking (destination, dates etc), please complete the form here. For bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 30 April 2022, and for bookings made prior to 3 March 2020 for journeys due to have started by 28 February 2021, go to Manage My Booking to change your dates. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. 17 Dec 2020, 12:41. If you have an existing voucher with an expiry date prior to 30 April 2023, please note that your voucher will automatically be extended to 30 April 2023. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. Children under the age of 11 are exempt from wearing a mask, except on flights to and from the United States where only children under the age of 2 are exempt, according to US federal law. This means British Airways must refund you, get you on other flights, likely with a partner airline, or arrange alternate dates. If you are worried that your holiday cannot go ahead as planned for any other reason, please contact us to discuss your options. If you need advice on travelling with a disability, making a new booking or getting a refund, you can speak to our Accessibility Team. Please contact us if you need to speak to us directly, we’re here to help. We’ll be in touch as quickly as we can if your flight is delayed or cancelled – so be sure to update your details on Manage My Booking if your contact information changes. Applies to customers with bookings made from 3 March 2020 onwards for travel completed by 30 April 2022. 8. If, at the time you request a voucher, your holiday is unable to proceed due to government advice, restricted entry in your destination and/or flight cancellation, the full value of the amount paid will be included in the voucher credit. We’ll issue another voucher covering the fare difference. Different rules apply for international travel from Northern Ireland, Scotland and Wales. Yes, you can still receive a voucher if your travel date is before 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 30 April 2022 (for bookings made from 3 March 2020 onwards). Is food and drink still available on your flights? A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. Yes, as long as you've started your journey with us by 28 February 2021 (for bookings made prior to 3 March 2020) or you are due to complete your travel by 30 April 2022 (for bookings made from 3 March 2020 onwards). Can I use my voucher to pay some or all of the balance on an existing holiday booking? British Airways. Can the voucher be used for British Airways Holidays? Yes. Date changes must be made, or cancellation (in exchange for a voucher) must be requested at least three weeks prior to travel. Future travel vouchers that have been issued but not yet redeemed will be automatically extended. You will receive a voucher which will equate to the full value of the original booking (cash & Avios combined) and can be redeemed against future bookings. British Airways has cancelled its flights between London and Johannesburg or Cape Town until 16 April. Once the Avios offer has been chosen, customers cannot subsequently convert to a voucher or cash refund instead. We’ve waived our change booking fee so you will not be charged, although you will need to pay any difference in fare. Please see local Government websites for additional exemptions. Hawaiian Head to the airport ahead of your original departure time if your flight is delayed. Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings. Passengers whose flights have been cancelled will be re-accommodated on flights at London Gatwick and Heathrow. If your flight has been cancelled you can claim a voucher to the value of your booking. Can you get a voucher if you’ve already taken advantage of the no change fee policy and changed a flight? Yes, the voucher can be used on any British Airways marketed route with a BA flight number with the exception of bookings on Sun-Air. Full refunds are NOT … 6. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. Are flight + hotel and flight + car packages eligible to receive the voucher? For flight + hotel and flight + car packages, one voucher per booking will be issued. Cancellation Terms and Conditions. The amount paid for the original product is credited towards any new arrangements. Thank you for your understanding during these challenging times. Please see voucher information in the section below for further details. British Airways and budget rival Ryanair have cancelled hundreds of flights as demand for travel drops amid fears about the spread of coronavirus. If you would like to change your booking you can choose from one of the following options. The airline has also warned that it will be cancelling up to 85 per cent of flights. How do you know what travel or entry rules are in place for your destination? If your flight has been cancelled by British Airways, regardless of whether you used cash or paid with points, you’re entitled to a “reimbursement, re-routing, or return”, as defined by EC261 law. Executive Club Members whose flights have been cancelled can now choose Avios instead of a voucher or refund. The value of any non-changeable hotel and / or experiences products is excluded from the voucher credit. When can I request a refund for my British Airways Holidays booking? And with our protective measures on the ground and in the air, you’ll be safe every step of the way. Due to high demand it may take a few days before the voucher confirmation is processed and a response received. In these unprecedented times we know how important it is for you to have flexibility. When you’re on board, you’re allowed to remove your face mask for a reasonable time to enable you to eat or drink. United Airlines 4. Among these are non-stop flights to Thailand, the US … BA will suspend all flights at London City airport from Monday 23 March to Saturday 4 April 2020. British Airways normally operates daily flights to Shanghai and Beijing from Heathrow. You will receive your voucher by email within seven days of your application. Voucher can be used as payment, or part payment, for a future booking. Read more The voucher provided is valid for use towards a new British Airways Holidays booking (a minimum of 7 days' notice is required for hotel-only reservations) or British Airways flight only booking. If you are a small or medium-sized business and would like to earn your company points when your employees travel. Visit our expenses and compensation page to learn more. When is the final balance due for your holiday booking? British Airways told him he would either need to pay an additional £438 for an extra night at his resort, or “accept the new flight and make your own arrangements for the last night”. Yes. Do I need to do anything? Your final balance is now due three weeks prior to your date of travel. Find information on discounted COVID-19 tests (UK only) if required to enter your destination. As a result, British Airways automatically canceled our return flight. If you are booked to travel to any Indian destination up to 14 April 2020, you have the option to rebook to another British Airways flight for later travel for any date up until 31 May 2020. Vouchers are not eligible to be used in payment or part-payment towards an existing holiday booking. Vouchers are non-refundable and non-transferable. The voucher is non-transferable. Find the right way to get in touch on our Contacts and FAQs page. New rules for arrivals may have been introduced at your destination. Your voucher can be used as payment, or part payment, for a new future booking. Please note you will not be refunded any Avios points related to the original booking. If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our COVID-19 advice and information page. You can apply for a refund if you paid for Wi-Fi and it didn’t work during your flight. Visit our lost and damaged baggage page to report any missing bags or make a claim. To get home and fix British Airways’ mistake, we had to rebook new tickets on Air France, which cost $8,500. Your voucher will be valid for travel until 30 April 2023 and can be used as payment, or part payment, for a future booking. Southwest 5. If you’d like to claim a full refund, please either complete this form or contact us to talk through your options. What happens if you book a flight that’s cheaper than the value of the voucher? Yes, the voucher can be used on any routes sold by British Airways with the exception of bookings on Sun-Air. Testing requirements for travel into and out of the UK, travel advice and entry requirements by destination, complete the UK Government’s declaration form for international travel, This offer only applies for new bookings made from Tuesday 3 March 2020 onwards, Applies for journeys that are due to have been completed by 30 April 2022, Booked direct via our contact centres, ba.com or trade outlets, Date changes must be made, or vouchers requested before check-in closes, Any fare difference between existing booking and new booking must be paid for, Once the voucher request has been submitted, the voucher will be non-refundable and can only be used for future bookings.
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